Taveesh Sharma

2023

1. IMC

   Estimating WebRTC Video QoE Metrics Without Using Application Headers

   Taveesh Sharma, Tarun Mangla, Arpit Gupta, Junchen Jiang, and Nick Feamster

   In Proceedings of the 2023 ACM Internet Measurement Conference, 2023

   Abs PDF Code Slides Talk

   The increased use of video conferencing applications (VCAs) has made it critical to understand and support end-user quality of experience (QoE) by all stakeholders in the VCA ecosystem, especially network operators, who typically do not have direct access to client software. Existing VCA QoE estimation methods use passive measurements of application-level Real-time Transport Protocol (RTP) headers. However, a network operator does not always have access to RTP headers in all cases, particularly when VCAs use custom RTP protocols (e.g., Zoom) or due to system constraints (e.g., legacy measurement systems). Given this challenge, this paper considers the use of more standard features in the network traffic, namely, IP and UDP headers, to provide per-second estimates of key VCA QoE metrics such as frames rate and video resolution. We develop a method that uses machine learning with a combination of flow statistics (e.g., throughput) and features derived based on the mechanisms used by the VCAs to fragment video frames into packets. We evaluate our method for three prevalent VCAs running over WebRTC: Google Meet, Microsoft Teams, and Cisco Webex. Our evaluation consists of 54,696 seconds of VCA data collected from both (1), controlled in-lab network conditions, and (2) real-world networks from 15 households. We show that the ML-based approach yields similar accuracy compared to the RTP-based methods, despite using only IP/UDP data. For instance, we can estimate FPS within 2 FPS for up to 83.05% of one-second intervals in the real-world data, which is only 1.76% lower than using the application-level RTP headers.

2. TPRC

   A First Look at the Spatial and Temporal Variability of Internet Performance Data in Hyperlocal Geographies

   Taveesh Sharma, Jonatas Marques, Nick Feamster, and Nicole P Marwell

   The annual Research Conference on Communications, Information and Internet Policy, 2023

   Abs PDF Slides Talk

   Measuring Internet access network performance has been a persistent challenge for researchers and policymakers alike. Unfortunately, existing speed test datasets typically lack comprehensive data across both space and time. Specifically, our past work has highlighted that tools like Ookla’s Speed Test and Measurement Lab’s NDT rely heavily on convenience samples (user-initiated tests from self-selected participants), resulting in a sample that may not generalize across either time or geography. Our ongoing research seeks to address these issues by developing innovative sampling methods and statistical models to provide a more holistic view of Inter- net performance. Initial findings, focusing on end-to-end latency across hyper-local regions within a single large city in the United States (Chicago, Illinois), reveal that spatial proximity often does not correlate with simultaneous performance anomalies. These insights underscore the need for advanced methods to generalize Internet performance data across time and space. Improved methods can ultimately en- able a better understanding of the effects of infrastructure investments on the evolution of Internet performance.

2022

1. HAISA

   PowerQoPE: A Personal Quality of Internet Protection and Experience Configurator

   Enock Samuel Mbewe, Taveesh Sharma, and Josiah Chavula

   In Proceedings of IFIP International Symposium on Human Aspects of Information Security & Assurance (HAISA 2022), 6-7 July 2022, Mytilene, (Greece), 2022

   Abs PDF Code

   Security configuration remains obscure for many Internet users, especially those with limited computing skills. This obscurity exposes such users to various Internet attacks. Recently, there has been an increase in cyberattacks targeted at individuals due to the remote workforce imposed by the COVID 19 pandemic. These attacks have exposed the inefficiencies of the non-human-centric implementation of Internet security mechanisms and protocols. Security research usually positions users as the weakest link in the security ecosystem, making system and protocol developers exclude the users in the development process. This stereotypical approach has negatively affected users’ security uptake. Mostly, security systems are not comprehensible for an average user, negatively affecting performance and Quality of Experience. This causes the users to shun using security mechanisms. Building on human-centric cybersecurity research, we present a tool that aids in configuring Internet Quality of protection and Experience (referred to as PowerQoPE in this paper). We describe its architecture and design methodology and finally present evaluation results. Preliminary evaluation results show that user-centric and data-driven approaches in the design of Internet security systems improve users’ Quality of Experience. The controlled experiment results show that users are not really stupid; they know what they want and that given proper security configuration platforms with proper framing of components and information, they can make optimal security decisions.

2. SAICSIT

   Investigating the Usability and Quality of Experience of Mobile Video-Conferencing Apps Among Bandwidth-Constrained Users in South Africa

   Dominique Oosthuizen, Taveesh Sharma, Josiah Chavula, and Melissa Densmore

   In Proceedings of 43rd Conference of the South African Institute of Computer Scientists and Information Technologists, 2022

   Abs PDF

   During the COVID-19 pandemic and mandated global lockdowns, people and businesses started the extensive use of video-conferencing applications for staying connected. This surge in demand and the usability of video-conferencing services has been severely overlooked in developing countries like South Africa, where one-third of adults rely on mo- bile devices to access the internet, and the per-gigabyte data cost is among the highest in Africa. Considering these numbers, we conduct a two-pronged study where 1) we measure data consumption of different Android apps through data measurement experiments and 2) we conduct interviews and usability assessments with bandwidth-constrained users to better understand the usability and Quality of Experience (QoE) of mobile video-conferencing apps. Usability is the degree to which specified users can use a product to achieve specified goals. In contrast, QoE measures the subjective perception of the quality of an application and the level of delight or annoyance with a service. The key benefit of this study will be to inform organisations that seek to be inclusive about these tools’ relative usability by letting them know about the factors influencing users’ QoE.